Return Policy

At E.K.T Katrangi Store, your satisfaction is our top priority. If you're not entirely satisfied with your purchase, we're here to help. • You have 14 days from the date of delivery to return an item. • To be eligible for a return, the item must be: 1. Unused and in the same condition you received it. 2. In its original packaging. 3. Accompanied by the original receipt or proof of purchase. Certain items cannot be returned, including: 1. Items damaged due to misuse or negligence. 2. Products that have been installed or used. 3. Special-order items. How to Initiate a Return 1. Contact our customer care team Please Contact By WhatsApp +961 81936272 2. Provide your order number, the item you wish to return, and the reason. 3. Our team will guide you through the return process. Delivery Costs Return Delivery costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or wrong item sent).